Refund and Returns Policy

Effective Date: January 7, 2025

At BabyTopIn, we strive to provide products that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a straightforward refund and returns process to ensure your shopping experience is smooth and worry-free. Please read this policy carefully to understand our terms and conditions.

1. Eligibility for Returns

1.1 Time Frame You may return an item within 30 days of receiving it.

1.2 Condition of Items To be eligible for a return:

  • Items must be unused and in their original packaging.

  • Items must include all tags, labels, and accessories.

  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

1.3 Non-Returnable Items The following items are not eligible for returns:

  • Personalized or custom-made items

  • Perishable goods (e.g., food, flowers)

  • Intimate items like undergarments for hygiene reasons

  • Sale or clearance items

2. Refund Process

2.1 Refund Method Refunds will be processed using the original payment method. Please allow 7-14 business days for the refund to appear in your account after approval.

2.2 Deductions Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

3. Steps to Return an Item

3.1 Contact Us Begin by contacting our customer service team at info@babytopin.com or by calling (216) 681-0132. Provide your order details and the reason for the return.

3.2 Receive Return Instructions Our team will provide detailed return instructions, including the return address and any additional information needed.

3.3 Ship the Item Carefully package the item to avoid damage during transit and ship it to the provided address.

3.4 Confirmation and Refund Once we receive and inspect the item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly.

4. Exchanges

If you wish to exchange an item for a different size or color, contact us within 30 days of receiving your order. Exchanges are subject to stock availability. If the desired item is unavailable, we will process a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@babytopin.com with:

  • Photos of the damaged/defective item

  • Your order number

We will prioritize resolving the issue by offering a replacement, exchange, or full refund.

6. Cancellation Policy

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as the order may already be in processing or shipping.

7. Contact Us

For further assistance with returns, refunds, or any related inquiries, please contact us: